Terms of Business

This website is provided by Seddon Thomson Solicitors a partnership of 207 Victoria Avenue, Blackley, Manchester, M9 0RA.
Seddon Thomson Solicitors is regulated by the Solicitors Regulation Authority identification number 00351890.
VAT registration number: 785 175 102
We maintain compulsory professional indemnity insurance of a minimum of £2,000,000.00 each and every claim with Great Lakes Insurance SE at Pelican Underwriter Management Limited, Forum House 15-18 Lime Street London, EC3M 7AN with worldwide territorial coverage. Further details are available for inspection at our offices.
We use the information you provide primarily for the provision of legal services to you and for related purposes, including: updating and enhancing client records; analysis to help us manage our practice, Statutory Returns; legal and regulatory compliance. Our use of that information is subject to your instructions, the Data Protection Act 1998, the General Data Protection Regulation (GDPR) 2018 and our duty of confidentiality. Please note that our work for you may require us to give information to third parties, such as expert witnesses and other professional advisors. You have a right of access under Data Protection legislation to the personal data that we hold about you.
External firms or organisations, eg the Solicitors Regulation Authority or, if applicable, the Legal Aid Agency, may conduct audit or quality checks on our practice. These external firms or organisations are required to maintain confidentiality in relation to your files.
If you believe there is a problem with the way we are handling your data then please contact us and if you are not satisfied with the response then you have the right to contact the Information Commissioners Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF or by telephoning 0303 123 1113.
We are confident of providing a high quality service in all respects. If, however, you have any queries or concerns about our work for you, please raise them in the first instance with the person dealing with your case. In the case of a professional negligence claim we will refer the matter on to our insurer the details of which are provided above. In the case of a complaint we will endeavour to deal with this through our complaints procedure and will provide a copy of our complaints procedure

As solicitors we are regulated by the Solicitors Regulation Authority, the regulatory arm of the Law Society and are required to abide by the Solicitors Code of Conduct. Details of the Solicitors Code of Conduct are available on the Solicitors Regulation Authority website at www.sra.org.uk. If you do not have internet access, then please contact us to discuss other ways in which you may access this information. The Solicitors Regulation Authority can help you if you are concerned about our behaviour such as dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

If your complaint can not be resolved by any of the above means then you may, of course, make a complaint to the Legal Ombudsman who can be contacted in writing at Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ by telephone on 0300 555 0333 or via www.legalombudsman.org.uk.

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